MGT446 : Midterm Revision Exam

[CH1] Knowledge management is defined as the deliberate and systematic coordination of an organization's people, technology, processes, and organizational structure to add value through reuse and innovation.

[CH1] In the data-information-knowledge progression, information is data plus experience, while knowledge is information plus context.

[CH1] The first generation of KM focused on people and communities, with the goal "If only we knew who knows."

[CH1] The release of ISO 30401 in 2018 as the first official KM standard is considered a milestone that legitimized the field of knowledge management.

[CH1] Tacit knowledge is described as codified 'know-what', while explicit knowledge is described as experience-based 'know-how'.

[CH2] In McElroy's KM cycle, outcomes that do not match expectations lead to adjustments through single-loop learning, while successive failures trigger double-loop learning to produce new knowledge.

[CH2] In the Meyer and Zack KM cycle, the knowledge refinery is the product platform, while the knowledge repository is the process platform.

[CH2] According to Carlile and Rebentisch, most knowledge reuse involves changing the knowledge before it is reused.

[CH2] When an organization coordinates and assembles its knowledge and sets up access and retrieval mechanisms, it is performing the 'holding knowledge' step of Wiig's cycle.

[CH2] In the integrated KM cycle, knowledge content is assessed during the transition from knowledge capture or creation to knowledge sharing and dissemination.

[CH5] Knowledge sharing represents the second major phase of the integrated KM cycle.

[CH5] In a community of practice, the 'practice' element refers to the shared area of interest or expertise that provides common ground for the community.

[CH5] The relational component of social capital refers to trust, norms, and shared values among people.

[CH5] The four steps for dealing with misinformation in knowledge sharing are identification, verification, correction, and prevention.

[CH5] A knowledge hoarding culture is listed among the individual barriers to knowledge sharing.

[CH1] When a top salesperson resigned and joined a competitor, a company found that her client insights and negotiation know-how were lost with her. This best illustrates which characteristic of knowledge?

[CH1] A printed list of today's flight departure times at Bahrain International Airport, with no interpretation added, is an example of:

[CH1] Concept analysis clarifies a value-laden term such as "knowledge management" by building consensus around which three dimensions?

[CH1] According to concept analysis, which of the following is NOT one of the key attributes of knowledge management?

[CH1] A company's KM team insists on designing a clear taxonomy and metadata scheme before buying any new software, so that content can be found, understood, and applied. This reflects which generation of KM?

[CH1] Information junkyards, low usage rates, and lack of user adoption were common problems of KM programmes that:

[CH1] A bank builds a library of internal best practices so that new tellers reach full competency faster and avoid repeating past mistakes. This primarily serves which KM goal?

[CH1] Nonaka's 1991 Harvard Business Review article is a key KM milestone because it introduced:

[CH2] In the Meyer and Zack KM cycle, which component is the formally defined atom of information to be stored, retrieved, and manipulated, and distinguishes KM from document management?

[CH2] An organization migrates its old paper project reports to a digital system and then restructures, relabels, and indexes them. In Meyer and Zack's terms, this activity is called:

[CH2] A manager notices that the firm does not understand why customers are leaving and clearly states the specific nature of this knowledge gap. In McElroy's knowledge production process, this step is:

[CH2] Which KM cycle is described as an excellent approach to managing misinformation because it treats all new knowledge as claims to be tested before being integrated?

[CH2] Carlile and Rebentisch warn that the organization, its employees, and its environment may change between the time knowledge is stored and retrieved. What do they say is critical to deal with this?

[CH2] After losing three tenders in a row, a firm stops adjusting its proposal templates and instead questions whether its basic assumption that clients care mainly about price is correct. This is an example of:

[CH2] Making knowledge contextual and available to those who need it describes which stage of the integrated KM cycle?

[CH2] In Bukowitz and Williams's framework, a company deciding whether to keep maintaining an outdated product knowledge base or redeploy those resources elsewhere is carrying out which phase?

[CH5] A maintenance technician with 25 years of hands-on troubleshooting experience will retire next year and must pass his expertise to two junior technicians. Which knowledge-sharing method is most appropriate?

[CH5] In social network analysis, the overall connectedness of a network is measured by its:

[CH5] In a community of practice, Huda connects members from the finance and IT departments and helps translate ideas from one context to the other. Which community role is Huda playing?

[CH5] A shared technical language and common understanding among employees belong to which component of social capital?

[CH5] A Bahraini bank joins an industry consortium whose member banks meet quarterly in Manama to exchange expertise on fraud prevention. This is an example of which type of knowledge network?

[CH5] According to the framework for selecting a knowledge-sharing approach, explicit and structured knowledge shared among geographically distributed staff on an asynchronous basis is best suited to:

[CH5] Which of the following shows the correct sequence of steps in an expertise locator system?

[CH5] All of the following are classified as cultural barriers to knowledge sharing EXCEPT:

[CH5] A false rumour about upcoming layoffs is spreading quickly through employees' informal chat groups. Based on the guidance on managing the undernet, what should management do?

[CH1] Define knowledge management as given in the course, and explain the five reasons why KM is important for organizations today.

[CH1] Compare tacit and explicit knowledge. In your answer, give the main characteristics of each and explain how each type is usually transferred.

[CH1] Explain the three generations of knowledge management, stating the focus and goal of each and the main lessons or problems associated with it.

[CH2] List and explain the seven phases of the Bukowitz and Williams KM process framework.

[CH2] Describe the seven phases of the Evans, Dalkir, and Bidian (2015) KM cycle and explain its two major contributions.

[CH5] Define a community of practice, explain its three structural elements, and describe the four roles found in knowledge-sharing communities.

[CH5] Discuss the individual, organizational, and cultural obstacles to knowledge sharing, giving examples of each, and explain four ways organizations can overcome these barriers.

[CH5] Explain the opportunities and challenges of knowledge sharing in the virtual workplace, and describe the four best practices for virtual knowledge sharing.

[CH1] Which generation of KM does Dilmun Advisory's original document portal represent? Explain using evidence from the case.

[CH2] Identify the knowledge processing steps illustrated by Dilmun Advisory's new lessons-learned programme, linking each step to a detail from the case.

[CH2] What type of learning are the partners showing in their response to losing the government tenders? Explain how it differs from their earlier approach.

[CH5] Identify the two main barriers to knowledge sharing described in the case, state the category each belongs to, and recommend two ways to overcome them.

[CH5] Show how the corrosion-control group meets the three elements of a community of practice, and identify the roles played by Maryam and Ali.

[CH1] At which level of KM does the corrosion-control group operate, and which of the two main KM goals does its stated aim primarily serve? Justify both answers from the case.